At Bjd Body, we strive to provide our customers with the best online shopping experience possible. We understand that sometimes products may not meet your expectations or may arrive damaged. In such cases, we offer a refund or return policy to ensure your satisfaction.
Refunds: If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that some items, such as personalized or custom-made products, may not be eligible for a refund.
To initiate a refund, please contact our customer service team at email@example.com. Provide your order details, including the name of the product and the reason for the return. Our team will review your request and guide you through the process.
Returns: If you received a damaged or defective item, you can request a return within 7 days of receiving the order. To initiate a return, please follow these steps:
Contact our customer service team at firstname.lastname@example.org and provide your order details, including the name of the product and the issue.
Our team will guide you on how to return the item. We may ask for photographic evidence of the damage or defect to assist us in processing your return.
Once the return is approved, we will provide you with a return shipping label. You are responsible for packaging the item securely and returning it to us.
Please note that returned items must be in their original packaging, including all accessories, documentation, and tags. Any missing or damaged items may result in a partial refund or rejection of the return request.
Address: Our return address is as follows:
Bjd Body Online Store
123 Main Street
Toronto, ON, M1M 1M1
Contact Information: If you have any questions or concerns regarding our refund and return policy, please feel free to contact us at:
Phone: +1 (593) 638-9825
Our customer service team is available Monday to Friday, from 9 am to 5 pm EST. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Bjd Body. We value your satisfaction and will do our best to assist you with any issues you may encounter.